page

RETURN & EXCHANGE

  • MY CART    0

    Your cart is currently empty.

Terms & Conditions

Terms and Conditions

Terms of Purchase

We currently accept the following online methods of payment:

Visa, MasterCard and American Express.

NOTE: Please ensure your billing address on file with your financial institution matches the billing address provided. We do not accept cash, personal checks, or COD orders. In addition, BWEAR, Inc. is in no way responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. BWEAR, INC. reserves the right to store your personal information given to us in our secure database for business purposes. Your order confirmation will reflect the items ordered and the total amount to be charged.

Return policy

“This return policy applies to purchases from www.bwet.com only. Each BWET Swimwear retail partner has their own return policies. Please contact the individual stores for details.

For WWW.BWET.COM purchases we offer a 15-days money back guarantee. If you are not completely satisfied with your purchase, you may return the unworn portion including all tags and original packaging materials. All tags and product SKU identifications are required for a full refund. To receive a full refund, (less shipping and handling) all items must be unworn and returned within 7-days of the date of delivery. All items must contain their original packing materials and receipt.

Please be aware, we can only accept returns for orders placed directly through www.bwet.com.

Returns must be delivered to the BWET return centre  in Barcelona, Spain.

The return address is :

Avda. Maresme, 121

08302 Mataró (Barcelona)

Spain

or at the BWET distribution centres.

Your original order identification number will be required on all returns. Product samples and free promotional product are not eligible for refund. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. BWEAR, INC. is not responsible for damages resulting from return shipment by the customer. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our system. Please allow two to four weeks for your return to be processed and documented in our system. Once the return is processed, it can take a number of days for the credit to post to your financial institution.”

Refund policy

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges will be applied to your second order as applicable. 

Defective or Wrong Item Received. 
It is the customer’s responsibility to contact us within 7-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 7-days period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Your refund will be issued after we receive your item(s).  

The way your refund is processed depends on your original payment method.

Credit card refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package.
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to 10 days business for BWEAR, Inc. to post the refund to your account.

Exchanges 



If you wish to exchange an item for another size or color please complete the return form by e-mail hello@bwet.com and indicate you wish to make an exchange.  Exchanges must be delivered to the BWET Headquarters in Barcelona, Spain.  Exchanges for items ordered from bwet.com will not be accepted at BWET boutiques. Upon receipt we will issue a credit for the price of the item(s) only in the form of an online gift certificate that can be used for ordering new item(s).  You are responsible for shipping costs on all exchanges unless you received an item that is defective or if we sent you the wrong item.  All other return rules and restrictions listed above apply.

Order Cancellations

Please contact BWEAR, INC. via e-mail to cancel an order. Cancellations can be accepted on current stock prior to dispatch only.

Prices and Payment

The Prices for all swimwear are as quoted on the website and is inclusive of applicable sales taxes and VAT. Delivery Costs are not included. Payment of the whole order (including delivery costs) must be received by us before your order can be accepted and dispatched.

Shipping

All goods are shipped by relevant postal services and are sent by Economy, Express or Air Mail depending on your location and chosen method of delivery. If you would like your goods shipped by any other method please contact us at hello@bwet.com to make the necessary arrangements.

We will deliver the goods ordered by you to the delivery address provided on your order. Please ensure all delivery details are correct to ensure prompt delivery.

Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without prior authorization from BWEAR, INC. a fee may be incurred for the return shipment and/or a restocking fee may be applied to any subsequent request for a refund.

International Orders

BWEAR, INC. does offer international shipping. Your purchase will be totaled in dollars, and include appropriate taxes and shipping fees. Please note; BWEAR, INC. is in no way responsible for any additional duties or customs fees incurred with your shipment. Duties and customs may vary per country and – if due - are to be paid upon collection of the shipment by yourself. 

Access & Use of the Online shop

Access to and the use of the www.bwet.com website is conditional upon your acceptance, without alteration of these terms and conditions and may be amended from time to time and posted on the BWEAR, INC. website by us.

You must not use this online shop or any of the content, information, software or photo’s provided on and through the online shop for any of the following purposes:

- The reproduction of the content in any material form.

- The re-distribution of the content in any material form.

- The re-transmission of the content by any medium of communication.

- Uploading and or re-posting the content to any other site or location on the “WWW” online service or bulletin board.

Privacy Policy & Privacy Commitment

BWEAR, INC. does collect certain information from our customers and visitors to our site. We do this so we can offer an easy and effective shopping experience on our website and the effective running of our day to day business.

As you browse http://bwet.com , online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page http://www.networkadvertising.org/choices/ to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

We at BWEAR, INC. understand how important your personal information is and we treat it responsibly and in accordance with applicable the US legislation.

Security and Use

BWEAR, INC. has relevant security measures in place to ensure the protection of your personal information on our database. BWEAR, INC. does not sell, rent, or disclose your e-mail address or any other personal information to unrelated third parties unless required to by law.

We use information gathered for improving our website and service to our customers and to be able to inform our customers of new products and offers, we do this unobtrusively and you can always choose not to receive any further information, newsletters or promotional material from us by clicking on the appropriate link clearly visible in e-mails we send.

Contact Us

If you have any questions, comments or concerns regarding our general conditions and/or our privacy policy we can be contacted at hello@bwet.com

Search our store